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285 Main Street Lander, WY 82520 (307) 332-4730 |
220 N. Federal Riverton, WY 82501 (307) 856-4320 |
3060 E. Lincolnway Cheyenne, WY 82001 (307) 632-2124 |
435 Arapahoe Thermopolis, WY 82443 (307) 864-5561 |
14615 Hwy 287 Ft. Washakie, WY 82514 (307) 332-5978 |
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What if you could receive and view your monthly statement wherever you are - whenever you want?  Welcome to eStatements! Welcome to eStatements with Central Bank & Trust. Now you can receive your statement via email, and view it online. No more filing paper copies, digging through a box to find last month's statement or shredding to avoid identity theft. Your statements are stored online and can be accessed through your existing Online Banking account. In addition, you'll receive an email informing you when your most recent statement is available. It's simple, it's convenient, and it's a free service of Central Bank & Trust. Read our eStatements Frequently Asked Questions below for more information. Show All | Hide All What are eStatements? Show/Hide
With eStatements, you will receive your account information online rather than through the mail. An email notification will be sent to you each month when your statement is available to view online.
How do I sign up for eStatements? Show/Hide
You can enroll by logging into Online Banking, clicking on the eStatements tab, and following the on-screen instructions. You can also enroll by calling or stopping by your local branch..
Will I continue to receive my printed statement in the mail when I begin receiving eStatements? Show/Hide
No, when you begin receiving eStatements you will not receive a paper statement in the mail.
What if I decide that I would like to receive paper statements again? Show/Hide
Should you decide that you would prefer to receive paper statements, you can log on to Online Banking at any time to change your preferences. Simply click on the eStatements tab, then on Documents and Settings in order to unenroll specific accounts from the eStatements service.
You can also stop by your local branch, call us at 307-332-4730, or email us at onlinesupport@centralbanktrust.com to request deactivation from the eStatements service. Are eStatements available on all Central Bank and Trust accounts? Show/Hide
eStatements are currently available for checking, savings, money market, line of credit, certificate of deposit, and IRA accounts.
Is there a cost associated with receiving eStatements? Show/Hide
No, eStatements are a free service provided to Central Bank and Trust customers.
Will my eStatement look the same as my printed statement? Show/Hide
Yes. Your eStatement will be a PDF version of your actual printed statement.
Can I have my eStatement notification sent to multiple email addresses? Show/Hide
Yes, you can choose to send your eStatement notifications to up to three email addresses per account.
While logged on to Online Banking, click on the eStatements tab and then on Additional Recipients. You will need to assign an email address, user name, and access PIN for each additional recipient. Is special software required to view my eStatement online? Show/Hide
Yes. Your eStatements will be available as PDF files, allowing you to easily view, print, or save your statement on your computer. To download, view, and print your eStatements, you must have a PDF reader (such as Adobe Reader) installed on your computer.
The latest version of Adobe Reader is free, and is available for download here. Who do I call if I have questions about my eStatement? Show/Hide
If you have any questions regarding your eStatement, stop by your local branch, give us a call at 307-332-4730, or email us at onlinesupport@centralbanktrust.com.
What should I do if I don't receive my eStatement? Show/Hide
If you have not received an email notifying you that your statement is available to view online, we may have an outdated email address on file for you. If your email address is not correct, we will be unable to deliver your eStatement notice.
Because Central Bank and Trust would be unable to notify you when your eStatement is available, failure to update and/or correct your email address may result in resumption of paper statement delivery. How secure are eStatements? Show/Hide
eStatements are stored on our secure web server, where your account information is protected by 128-bit encryption technology.
How do I change the email address to which my eStatement notifications are sent? Show/Hide
You can change your eStatement notification email address at any time by logging into Online Banking. Click on the eStatements tab, and then click on Email Settings.
Your current email address is listed. Make any necessary changes, and then click on Save Settings. What is a security phrase? Show/Hide
All authentic email notifications from the eStatements service will include your security phrase in the actual email. Your security phrase will appear in the subject line of the email, in the email itself, and in the eStatement file attachment.
This security phrase is intended to assure our customers that any emailed documents have indeed originated from the eStatements service. How do I change my security phrase? Show/Hide
You can change your security phrase by logging on to Online Banking. Click on the eStatements tab, and then click on Email Settings.
Your current security phrase is listed. Enter your new security phrase, and click on Save Settings. When can I expect to receive my first eStatement? Show/Hide
You will begin to receive eStatements and stop receiving paper statements with your next statement cycle. If your statement has recently cycled, you may receive one last papaer statement before eStatements begin.
How will I know when my eStatement is available to view online? Show/Hide
You will receive an email notification when your new eStatement is available to view online. This email will contain an attachment from which to log on to Online Banking. Once logged on, you will be taken directly to your most recent eStatement.
How do I view my eStatement? Show/Hide
The email notification will contain an attachment that will require you to log on with your Online Banking credentials. Once logged on, you will be taken directly to your most recent eStatement.
You may also access your eStatements by directly logging on to Online Banking. As your eStatement history builds, you will be able to access eStatements from the previous 18 months. How do I save my eStatement? Show/Hide
To save your eStatement, click the Save button in Adobe Reader. You will be prompted to choose a location to save the eStatement.
How do I print my eStatement? Show/Hide
To print your eStatement, click the Print button in Adobe Reader.
How long will my eStatement be available to view online? Show/Hide
eStatements are available to view for 18 months, while electronically generated account notices are stored for 60 days. Your eStatement history can be viewed in Online Banking, by clicking on the eStatements tab.
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